Blog
Our blog is a place where we share meaningful and helpful insights, tips, and analysis about customer acquisition, sales, and retention through usability, web design, hosting, security, social media, eCommerce, and—of course—WordPress.
The Dos and Don’ts of Customer Service
Good customer service is responsive. Great customer service is predictive. Read this post to find out how to do great customer service.
The Wrong Way to Approach a Web Designer: An Allegory
Are you looking for a web designer or developer? Make sure you don’t approach them like in this fictional letter to an architect.
Divi Layouts in Gutenberg Are Great! Until…
Go ahead and use the Divi Layout block in WordPress’s Gutenberg Block Editor. Just be sure that you know what you’re getting yourself into.
How to Respond to Negative Reviews
Let's discuss how to respond to negative reviews, continuing on the theme of review management best practices. I once worked for an employer managing their social media presence. The educational products they sold were mainly sold to universities, schools, and individual students. Part of my job description was to monitor all social media posts for negative mentions of our products, flag and...
Review Management Best Practices
It’s tempting to remove negative reviews from public view. Here are several reasons why it’s not a best practice, and what to do instead.
How to Fix Divi 4.0.6 Visual Builder Problems on Pantheon.io Hosting
Elegant Themes Divi 4.0.6 introduced a bug that causes the theme builder’s Visual Builder tool to not completely load on some hosts. Here’s how to fix it.
Straighten Your Priorities With the Time Management Matrix
No matter what your job is, eventually you’re going to feel like all you do is put out fires. Here’s a tool you can download to get yourself back into proactive mode.
Website Accessibility Case Upheld By Supreme Court
A website accessibility case, Domino’s Pizza vs. Robles, has been upheld by the Supreme Court that will likely require retailers to redesign their websites.
Why Local Business Listing Accuracy is Important
It’s not enough to have a local business listing. Your listing must be accurate for people searching for local businesses online to trust your business.
Improve Your Keyword Search With These 3 Tips
Keywords are one of the most important aspects of getting found in search engines. Here are three key tips that will get you ranked on Google and Bing.
WordPress Advantages and Disadvantages: Setting the Record Straight
Like any software, WordPress has advantages and disadvantages. The pros are greater than the cons if you use common best practices.
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