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Just as there’s a good way to respond to negative reviews, there’s a good way to respond to positive reviews.
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Let's discuss how to respond to negative reviews, continuing on the theme of review management best practices. I once worked for an employer managing their social media presence. The educational products they sold were mainly sold to universities, schools, and individual students. Part of my job description was to monitor all social media posts for negative mentions of our products, flag and...
It’s tempting to remove negative reviews from public view. Here are several reasons why it’s not a best practice, and what to do instead.
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No matter what your job is, eventually you’re going to feel like all you do is put out fires. Here’s a tool you can download to get yourself back into proactive mode.
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