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Our blog is a place where we share meaningful and helpful insights, tips, and analysis about customer acquisition, sales, and retention through usability, web design, hosting, security, social media, eCommerce, and—of course—WordPress.

 

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How to Respond to Negative Reviews

How to Respond to Negative Reviews

Let's discuss how to respond to negative reviews, continuing on the theme of review management best practices. I once worked for an employer managing their social media presence. The educational products they sold were mainly sold to universities, schools, and individual students. Part of my job description was to monitor all social media posts for negative mentions of our products, flag and...

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