Just as there’s a good way to respond to negative reviews, there’s a good way to respond to positive reviews.

Let's discuss how to respond to negative reviews, continuing on the theme of review management best practices. I once worked for an employer managing their social media presence. The educational products they sold were mainly sold to universities, schools, and...

It’s tempting to remove negative reviews from public view. Here are several reasons why it’s not a best practice, and what to do instead.