Good customer service is responsive. Great customer service is predictive. Read this post to find out how to do great customer service.
Just as there’s a good way to respond to negative reviews, there’s a good way to respond to positive reviews.
Let's discuss how to respond to negative reviews, continuing on the theme of review management best practices. I once worked for an employer managing their social media presence. The educational products they sold were mainly sold to universities, schools, and...
It’s tempting to remove negative reviews from public view. Here are several reasons why it’s not a best practice, and what to do instead.
A website accessibility case, Domino’s Pizza vs. Robles, has been upheld by the Supreme Court that will likely require retailers to redesign their websites.
How can going “the extra inch” be better than going “the extra mile”? Find out in this TEDx talk by Jeff Noel, Disney keynote speaker and trainer.