It’s tempting to remove negative reviews from public view. Here are several reasons why it’s not a best practice, and what to do instead.
Review Management Best Practices
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Customer Service
Why Going the Extra Mile in Customer Service is a Flawed Concept
How can going “the extra inch” be better than going “the extra mile”? Find out in this TEDx talk by Jeff Noel, Disney keynote speaker and trainer.
The 6 Dos and Don’ts of Customer Service to Delight Customers
Good customer service is responsive. Great customer service is predictive. Read this post to find out how to do great customer service.
How to Respond to Positive Reviews in 4 Easy Steps
Just as there’s a good way to respond to negative reviews, there’s a good way to respond to positive reviews.
How to Respond to Negative Reviews
Let's discuss how to respond to negative reviews, continuing on the theme of review management best practices. I once worked for an employer managing their social media presence. The educational products they sold were mainly sold to universities, schools, and...
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