WordPress Emergency Help and Support

Quick help for WordPress bugs, errors, site downtime, and hacks

Is your WordPress site broken or down due to an error, bug, or security incident? Fill out the form below and we’ll get eyes on your site to troubleshoot and fix the problem.

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Step 1 of 3

Urgency

How do you want to get started?(Required)

You have the option to just give us your contact info and we'll call you, or you can provide us details first and then we'll call you. Providing details helps us help you faster.

Just call me.

Let me provide details first, then call me.

How soon do you need this problem fixed?(Required)

Choose an option based on your urgency.

Immediately (Rate = $200/hr)

Within the next 24-48 hours (Rate = $120/hr)

Fix it through a proactive monthly maintenance plan

Describe the issue.

Please let us know what the issue is in the most detail possible.

URL where the problem exists(Required)

What is the exact website URL that is having the problem?

What steps trigger the problem?(Required)

This can be invaluable for troubleshooting as it allows our help desk person to recreate the problem and identify its source. Include any error messages or unexpected behaviors.

When did you first notice the problem?(Required)

What time and date did you first encounter the problem? Has it happened consistently since then or just intermittently?

Have you made any recent changes or updates?(Required)

Updates to your site's theme, plugins, or core WordPress can cause unexpected issues.

What web browser and operating system are you using?(Required)

When the problem happens, which browser (e.g., Chrome, Firefox, Safari) and operating system (Windows, macOS, Android) are you using?

Screenshots of the Issue

Do you have any screenshots of the issue? If so, please upload them here.

Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 100 MB.

Additional Information (logs, site info, etc.)

We highly recommend copying and pasting your Site Health information in this box, if possible. In your WordPress dashboard, go to Tools > Site Health > Info and click the "Copy site info to clipboard" button. Then paste the info into the box below.

Are you able to create a new WordPress administrator user?(Required)

It will speed up our process if you can create a new, temporary administrator user in WordPress so we can log into the WordPress dashboard and review your setup. Will you be able to do this?

Yes

Not sure

To create a new temporary administrator user:

Log into your WordPress Dashboard
Go to User > Add New
Fill in the details.
1. For the Username, type webidextrous.
2. For the First Name, type Webidextrous.
3. For the Last Name type Support.
4. Check the box for Send User Notification
5. Set the Role to Administrator
6. Click Add New User

We will receive an email with a link to log into the site.

NOTE

Our rate for immediate emergency “hotfix” service is $200/hour.
If the issue can wait 24-48 hours, the rate drops to $120/hr.
You may also consider proactively signing up for our Total Care maintenance plan. We’ll fix the issue and prevent future issues from happening.
The self-help WordPress troubleshooting steps below may also help you resolve the issue on your own.

Self-Help Troubleshooting for WordPress

By following these steps, you may be able to identify and resolve common WordPress issues on your own. If the problem persists or is beyond your expertise, filling out the WordPress emergency help form on this page will be the next step.

Isolate the Problem Area: Begin by identifying whether the issue is affecting the entire website or specific pages/posts. This can help narrow down the scope of the problem.
Check for Recent Updates: Review recent changes you’ve made to your WordPress site. Did you recently update WordPress itself, themes, or plugins? Sometimes, compatibility issues can arise from updates. Consider rolling back updates if necessary.
Look for Error Messages: If you’re encountering error messages, take note of them and try to understand what they indicate. Error messages often provide valuable clues about the nature of the problem.
Switch to a Default Theme: Temporarily switch to a default WordPress theme, such as Twenty Twenty-One. This can help determine if the issue is related to your current theme. If the problem disappears with the default theme, it’s likely theme-related.
Review Recent Changes and Plugins: Reflect on any recent changes to your website’s settings or the installation of new plugins. These changes can introduce conflicts or issues. Consider deactivating recently added plugins to see if they are causing the problem.

If you want to get on a better path to WordPress website stability, sign up for our white-glove, concierge maintenance plan.

WordPress Maintenance Pricing

Total Care

billed monthly per site

$149/month

Thorough 12-point WordPress maintenance and testing process
Monthly updates to WordPress core, plugins and themes
Up to 2 hours of WordPress maintenance work per site per month
Review of each site's WordPress Site Health report with each update
Page speed review and optimization
Security review and optimization
Visual testing of up to 10 of each website's pages before deploying live
Report of updated WordPress core, plugins, and themes for each site
Regular vigilance of each site's stability
Ticket management with hosting support for your sites
Add-ons as needed to enhance performance, disaster recovery, and productivity
Website form, chat, email, and phone support