It’s tempting to remove negative reviews from public view. Here are several reasons why it’s not a best practice, and what to do instead.

Just as there’s a good way to respond to negative reviews, there’s a good way to respond to positive reviews.

Let's discuss how to respond to negative reviews, continuing on the theme of review management best practices. I once worked for an employer managing their social media presence. The educational products they sold were mainly sold to universities, schools, and...